Support

Something broken? Let's fix it.

Bugs, purchase trouble, or an idea for something you'd rather be playing — email is the fastest way to reach a real person. We read everything and usually reply within two business days.

Before you write

A few details make it much faster to sort out a problem:

• Which game and version you're playing (the version number is at the bottom of the settings screen)
• Your device and iOS version
• What you were doing when it happened, and what you expected instead
• A screenshot or screen recording, if it's something you can see

Common questions

My taps feel late, or the audio cuts out.

Nine times out of ten it's Bluetooth. Wireless headphones add just enough delay to throw the whole thing off, so try wired headphones or the device speaker and see if it snaps back into place. Closing other audio apps helps too. If it's still off, email us with your device model and what you're listening through.

I bought something and it didn't unlock.

Open the settings screen and tap Restore Purchases. Purchases are tied to your Apple Account, so make sure you're signed in with the same one you bought with. If it still doesn't show up, email us with the date of purchase and we'll sort it out.

I want a refund.

All purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. We're happy to help with the underlying problem either way.

How do I get rid of the ads?

There's a one-time ad-removal purchase in the settings screen of any game that shows them. Buy it once and they're gone for good.

I have an idea for a game. Or a complaint. Or both.

Send it. We're a small shop and player mail genuinely shapes what gets built next — a lot of what's in Beat Streak started as somebody's "it'd be cool if…" email.

Is anything else coming?

Yes. More games are in the works. Email us if you want to hear about them when they land.

Privacy and data requests

To ask what data we hold about you, or to request deletion, email support@rhythmtaps.com with the subject line Privacy Request. The full details are in our Privacy Policy.